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Director of Customer Service

Job ID:4128BR
Location:Kenosha, Wisconsin

Director of Customer Service
Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144

Challenge yourself and achieve greatness at a company renowned for stellar customer service. The Director of Customer Service guides and develops a professional team of customer service representatives, leading them as they continue Uline’s relentless commitment to its customers. This position reports to the Vice President of Customer Service.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Direct the daily operations of Uline’s Customer Service area.
  • Oversee the analysis of reports, audits and project quotas, identifying problems and improving procedures and standards.
  • Communicate procedures and policies to Uline’s branches across North America.
  • Oversee and manage capital and operating budgets.
  • Build relationships with IT, Recruiting, Executive Operations and branch managers.

Minimum Requirements
  • Bachelor's degree. Major in business or related field preferred.
  • 7+ years of customer service leadership experience.
  • Excellent problem-solving and analytical skills.
  • Available for travel to branch and international locations.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled



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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.