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Customer Acquisition Manager

Job ID:4384BR
Location:Monterrey, NL, Mexico

Customer Acquisition Manager

Monterrey Branch
Carr. Miguel Aleman KM 21 #6
Prologis Park Apodaca
Apodaca, N.L. Mexico 66627

As an essential business, we supply companies and organizations with the products they need to serve customers and keep operations running. The health and safety of Uline employees continue to be our top priority, and we have implemented numerous changes to our normal operating policies in response to COVID-19.

Uline is looking for a results-driven individual to lead our Customer Acquisition team in Mexico. Your team's role is to acquire new clients to increase client count and overall revenue for Uline. You will be managing and developing a team of up to 4 team members.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Lead the Customer Acquisition team at Uline's Monterrey branch.
  • Ensure that call scripts and processes are being followed to meet Uline standards.
  • Take ownership of the team's performance of key metrics and KPIs.
  • Coach and train the team and drive their continuous development, as well as your own.
  • Coordinate efforts between the Uline Training team, International Account Acquisitions Manager and National Sales Director.
  • Monitor calls through weekly side-by-side activity to ensure quality and company culture are maintained.

Minimum Requirements
  • Bilingual - 100% fluent in both English and Spanish (read, speak, write).
  • Bachelor's degree.
  • Strong presentation and associate development skills.
  • 2+ years experience managing a team in an outbound call center.
  • Experience in team coaching and development.
  • Outbound sales call center experience.
  • Packaging and industrial sales experience preferred.
  • Proficient in Microsoft Excel, Word and PowerPoint.

  • Complete insurance coverage that includes medical, dental, vision and life insurance, plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Company-paid professional development classes, in-house speaker sessions, workshops, industry seminars and conventions.
  • Tuition Assistance Program that covers professional continuing education.
  • Scholarship program for children of employees.
  • Charitable donation-matching program to support your favorite charity.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 37,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.