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Customer Service Team Lead

Job ID:R2101248
Location:Monterrey, Nuevo Leon, Mexico

Customer Service Team Lead

Starting from Mex$38,800 per month

Monterrey Branch
Carr. Miguel Aleman KM 21 #6
Prologis Park Apodaca
Apodaca, N.L. Mexico 66627


Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.
 

Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.

  • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.

  • Evaluate quality, track results and provide coaching for increased success.

  • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.

  • Complete performance reviews and assist with interviewing process for new Customer Service hires.

  • Train reps to understand policies, procedures and products.

  • Communicate policy updates and Uline information through team meetings and one-on-one sessions.

  • Document coaching and development sessions.

  • Handle escalated customer issues and provide weekly function support for customer interactions

Minimum Requirements

  • Bachelor's degree. 

  • Bilingual (English / Spanish) - 100% in both verbal and written forms.

  • 3+ years customer service experience.

  • 2+ years of experience in a leadership / supervisory role preferred.

Benefits

  • Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.

  • Savings fund with employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.