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Customer Service Team Lead

Job ID:R2101337
Location:Hudson, Wisconsin

Customer Service Team Lead
Starting from $25 to $33 per hour


Minnesota Branch
3325 Heiser St., Hudson, WI 54016


Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.

  • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.

  • Evaluate quality, track results and provide coaching for increased success.

  • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.

  • Complete performance reviews and assist with interviewing process for new Customer Service hires.

  • Train reps to understand policies, procedures and products.

  • Communicate policy updates and Uline information through team meetings and one-on-one sessions.

  • Document coaching and development sessions.

  • Handle escalated customer issues and provide weekly function support for customer interactions.


Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • 3+ years customer service experience.

  • 2+ years of experience in a leadership / supervisory role preferred.


Benefits

  • Complete insurance coverage includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

  • Beautifully maintained walking trails.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.