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Technical Support Engineer - Nights

Job ID:R220115
Location:Pleasant Prairie, Wisconsin

Technical Support Engineer - Nights
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158


Develop your ideal IT career, crafting custom software solutions, at Uline. Bring your expertise to help manage our industry-leading team behind one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Hours: Monday - Friday, 9 PM to 6 AM.

Position Responsibilities

  • Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies.

  • Monitor systems and alerts, perform issue identification, logging, triaging and resolution.

  • Participate in IT major incident, change, problem management and disaster recovery processes.

  • Maintain high availability and reduce downtime for critical systems and applications.

  • Resolve business-impacting issues within defined service levels.

  • Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services.

  • Solve problems, determine appropriate actions and complete planned activities with minimal direction.


Minimum Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 3+ years’ experience providing technical support for multiple technology platforms in a complex data center environment.

  • Strong IT incident, change, problem and knowledge management skills.

  • Understanding of basic network, server, security, reporting, or application technologies

  • Strong team player with excellent collaboration and problem-solving skills.


Benefits

  • Complete insurance coverage includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.


Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.