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Bilingual Customer Service Management Trainee (French)

Job ID:R223644
Location:Milton, Ontario, Canada

Bilingual Customer Service Management Trainee

(English / French)

Starting from $39 to $43 per hour* 

(* Includes estimated year-end profit sharing)

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Better together than apart. This position is in-office, and we are looking for good people who share our passion.

Hours:  Various shifts available with set schedules.

Position Responsibilities

  • Manage and lead a team of customer service reps on a daily basis. 

  • Participate in a rotational training program covering all aspects of customer service management. 

  • Set goals and provide mentoring / coaching. 

  • Perform quality monitoring on team members and provide feedback. 

  • Audit department processes and identify areas for improvement. 

  • Assist in the recruiting process to fill customer service positions.

Minimum Requirements

  • High school diploma or equivalent required. Bachelor's degree preferred.

  • Bilingual (English / French) -100% in both verbal and written forms.

  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking. 

  • Strong track record of customer-focused service and attention to detail. 

  • Prior leadership / management experience is a plus. 

Benefits

  • Extended medical and health coverage that includes medical, dental and vision.

  • Basic life insurance, disability and wellness programs.

  • RRSP with 5% employer match.

  • Paid holidays and generous paid time off.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.