Back To Search Results

Manager of IT Service Management

Job ID:R224707
Location:Pleasant Prairie, Wisconsin

Manager of IT Service Management

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Develop your ideal IT career, crafting custom software solutions, at Uline. Bring your expertise to help manage our industry-leading team behind one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Engineer, manage, improve and deploy IT Service Management processes within the organization following the ITIL framework.

  • Deliver best practices supporting Service Management and the overall IT Service organization.

  • Plan and execute processes to support business operations by developing and implementing IT Service Management improvement strategies.

  • Create and implement incident, problem, change, configuration and asset management policies and ensure IT teams remain in compliance.

  • Build, publish and manage the IT Service Catalog and enable self-service through an effective IT Service Management strategy.

  • Implement continual service improvement through process reviews, metrics reporting, and trend analysis.

Minimum Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 5+ years experience in operating ServiceNow IT Service Management solutions.

  • Experience creating and implementing process workflows and knowledge articles in ServiceNow for incident management.

  • Strong team player with excellent collaboration and problem-solving skills.

  • ITIL Certification preferred.

  • Excellent verbal and written communication skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled



Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

Back To Search Results


Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.