Customer Service Management Trainee

Pay from $35,000 pesos per month to $39,000 pesos per month

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: 24/7 operation - Various shifts available with set schedules.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

• Manage and lead a team of customer service reps on a daily basis.

• Participate in a rotational training program covering all aspects of customer service management.

• Set goals and provide mentoring / coaching.

• Perform quality monitoring on team members and provide feedback.

• Audit department processes and identify areas for improvement.

• Assist in the recruiting process to fill customer service positions.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Bilingual (English / Spanish) - 100% in both verbal and written forms.

• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

• Strong track record of customer-focused service and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.

• Savings fund with employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!