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IT Service Desk Technician

Job ID:R235931
Location:Pleasant Prairie, Wisconsin


IT Service Desk Technician

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Hours: Sunday - Wednesday, 7:30 PM to 6 AM.

Position Responsibilities

  • Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.

  • Create incident tickets to document issues and route tickets to appropriate support group for processing.

  • Perform IT major incident management to quickly resolve business-impacting issues.

  • Execute operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

  • Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.

  • Experience with incident, change and problem management in a multi-location data center.

  • Experience in utilizing ITIL-compliant Service Management platforms, including ServiceNow.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site cafe with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.