IT Service Desk Technician

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Hours: Sunday - Wednesday, 7:30 PM to 6 AM.

Position Responsibilities

• Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.

• Create incident tickets to document issues and route tickets to appropriate support group for processing.

• Perform IT major incident management to quickly resolve business-impacting issues.

• Execute operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

• Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• 3+ years of experience as IT Service Desk Technician or Data Center Operator.

• Experience with incident, change and problem management in a multi-location data center.

• Experience in utilizing ITIL-compliant Service Management platforms, including ServiceNow.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• On-site cafe with executive chefs and seasonal dinner-to-go options.

• First-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!