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Desktop Support Technician - Creative

Job ID:R236491
Location:Pleasant Prairie, Wisconsin


Desktop Support Technician - Creative

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you a Mac master? An expert in Adobe’s Creative Cloud? As a Desktop Support Technician, you’ll provide technical support Uline’s award-winning in-house Creative department. Ensure our over 150 Mac and Windows computers are running optimally to execute impeccable creative content.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Troubleshoot, document and resolve a variety of software and hardware problems for Mac computer users.

  • Research technological trends and products to inform and plan for future upgrades and test new software and hardware.

  • Develop and deliver user training on new software updates to improve productivity.

  • Help develop a multi-year needs justification plan and department budget.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in an enterprise or educational Mac environment, providing technical support and training for users.

  • Expertise in Adobe Creative Cloud including Acrobat, Photoshop, Illustrator, InDesign and After Effects.

  • Knowledge of digital asset and project management systems a plus.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.