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Service Asset and Configuration Manager

Job ID:R244809
Location:Pleasant Prairie, Wisconsin


Service Asset and Configuration Manager

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you passionate about maintaining the backbone of enterprise IT services? Do you thrive on ensuring that every piece of the puzzle fits seamlessly together? Then you belong at Uline! As a Service Asset and Configuration Manager (SACM), play a pivotal role in safeguarding the integrity of our Configuration Management Database (CMDB) for a growing North American company!

Better together! This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.

Position Responsibilities

  • Own and manage the CMDB, ensuring data accuracy and currency.

  • Drive best practices and optimize procedures for updating CI data.

  • Develop and communicate the SACM Roadmap and initiate projects to achieve goals.

  • Establish and implement Configuration and Asset Management systems, standards and policies.

  • Develop standards for unique identification of object types, environments, processes and more.

  • Govern the process for creating and updating relationships in the CMDB, especially for key IT and business solutions.

  • Perform reporting capabilities to support audits, configuration status, lifecycle and more.

Minimum Requirements

  • Bachelor's degree in computer science, information technology, etc. or relevant work experience.

  • 5+ years of experience with Service Asset and Configuration Management processes.

  • Experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.

  • Strategic thinking and clear decision-making skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.