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Workforce Scheduling Team Lead

Job ID:R244834
Location:Kenosha, Wisconsin


Workforce Scheduling Team Lead

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Scheduling Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing North American company!

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage WFM Schedulers’ performance by tracking and reporting team productivity and accuracy.

  • Review processes and procedures to recommend efficiencies and productivity improvements to management.

  • Train WFM schedulers on company policies and procedures.

  • Handle any WFM scheduling-related issues with management.

  • Provide weekly scheduling support.

Minimum Requirements

  • High school diploma or equivalent. Bachelor’s degree preferred.

  • 2+ years of scheduling experience. WFM experience preferred.

  • Demonstrated team leadership experience.

  • Ability to evaluate data to identify trends.

  • Excellent problem-solving, organizational and communication skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.