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Customer Service Manager - Systems

Job ID:R244909
Location:Kenosha, Wisconsin

Forbes

Customer Service Manager - Systems

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.

  • Maintain an in-depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations.

  • Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.

  • Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.

  • Experience with project management, IT testing methodology and systems implementations.

  • Excellent time management, organizational and communication skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.