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IT Support Manager

Job ID:1933BR
Location:Pleasant Prairie, Wisconsin

12575 Uline Dr. Pleasant Prairie, WI 53158

Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our IT department to the next level. If you have passion and expertise in IT operations, managing uptime and delivering world-class desktop and end-user service, Uline is the company for you.

Find out how the Uline IT Department is building the future by watching our video.

IT Support Manager

Uline seeks an IT Support Manager at its Corporate Headquarters in Pleasant Prairie, WI.


  • Manage the Desktop team's day-to-day activities.
  • Facilitate the planning for new, existing or relocation of Uline offices.
  • Lead the research, design, implementation and ongoing maintenance of desktop hardware, software and all end-user peripheral technologies.
  • Provide senior engineering support for desktop design and implementation.
  • Coordinate the isolation and troubleshooting of hardware and software for desktop systems.
  • Assist in formulating and implementing procedures for improved service levels.
  • Ensure consistency of process continuation and completion of deliverables.


  • Bachelor's degree in information technology, computer science or related field.
  • 8+ years experience in desktop and server technology.
  • Understanding of Microsoft technologies.
  • Excellent organizational, project management and problem-solving skills.
  • Demonstrated ability to manage in a global, matrix organization.
  • Ability to facilitate meetings and delegate responsibilities.
  • Excellent verbal and written communication skills.
  • Available for travel to Uline's domestic and international branches.


  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.