- English
Español
Collections Specialist - Bilingual
Collections Specialist - Bilingual
Job ID:2495BR
Location:Milton, ON, Canada
Collections Specialist - Bilingual
(English / French)
Toronto Branch
3333 James Snow Parkway North, Milton, ON L9T 8L1
(English / French)
Toronto Branch
3333 James Snow Parkway North, Milton, ON L9T 8L1
Uline is looking for an eager, bilingual (English / French) professional individual to join our team as a Collections Specialist.
In this role you will work with over 150 customers on a daily basis to resolve past due balances. The ideal candidate will have collections or call center experience and is comfortable working in a high-volume, fast-paced environment.
POSITION RESPONSIBILITIES
- Initiate communication with customers to resolve past-due balances.
- Respond to a high-volume of email correspondences from customers.
- Handle 150+ customer contacts daily.
- Determine appropriate escalation for delinquent accounts.
- Identify high-risk accounts and coordinate with management to minimize them.
- Utilize good judgement and research skills in collection efforts and record status in account notes.
- Support the management of appropriate account aging.
MINIMUM REQUIREMENTS
- High school diploma or equivalent. Post-secondary degree in finance or accounting preferred.
- Bilingual - 100% fluent in both English and French (read, speak, write).
- Minimum one-year experience in collections.
- Experience in reconciling accounts.
- Excellent communication and problem-solving skills.
- Strong phone manner with the ability to multitask.
- Comfortable working in a high-volume, fast-paced environment.
THERE'S NO LIMIT TO WHAT YOU CAN ACCOMPLISH!
We're growing fast and looking for future leaders and problem-solvers who are ready to grow with us. If you have passion for what you do, then we'll provide the tools you need for success. Plus, you'll also receive fantastic benefits and perks that create an outstanding work environment for everyone at Uline.
BENEFITS
- Extended medical and health coverage that includes medical, dental and vision.
- Basic life insurance, disability and wellness programs.
- RRSP with 5% employer match.
- Paid holidays and generous paid time-off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Scholarship program for children of employees.
EMPLOYEE PERKS
- On-site café and outdoor patio.
- First-class fitness center.
- Numerous employee-appreciation events throughout the year.
- Opportunities for community involvement.
ABOUT ULINE
Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.
Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!
Uline is an Equal Opportunity Employer
Uline is a drug-free workplace.
