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Customer Service Leadership Trainee

Job ID:2518BR
Location:Kenosha, Wisconsin

Customer Service Leadership Trainee
From $20 to $25 per hour
Opportunity for annual bonuses over $5,000


Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.

Available Shifts
24/7 call center with set schedule

Position Responsibilities
  • Manage and lead a team of customer service reps on a daily basis.
  • Participate in a rotational training program covering all aspects of customer service.
  • Set goals and provide mentoring / coaching.
  • Perform quality monitoring on team members and provide feedback.
  • Audit department processes and lead areas for improvement.
  • Assist in the recruiting process to fill customer service positions.

Minimum Requirements
  • Bachelor's degree.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer focused service and attention to detail.
  • Prior leadership / lead experience is a plus.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.