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Workforce Management RTA Specialist

Job ID:2729BR
Location:Pleasant Prairie, Wisconsin

Workforce Management RTA Specialist
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uline is seeking a Workforce Management RTA Specialist to join our Customer Service team.

Come talk to us about this position and more at Uline’s Open House!
Thursday, June 27th from 5 PM to 7 PM at the address above.
See Uline’s gorgeous facilities and learn all about our spectacular growth, generous benefits and awesome people!

Hours: Monday - Friday, 12 to 10 PM (Some weekends and holidays are required.)

Position Responsibilities
  • Work as part of the Corporate Customer Service Workforce Management team.
  • Ensure schedules are maximized for efficient use of resources.
  • Monitor schedule adherence, long calls / emails and contact volume.
  • Initiate schedule adjustments based on daily trends.
  • Process real-time schedule requests.
  • Maintain the OT time board.
  • Capture, store and report on historical statistics.
  • Produce and review reports.
  • Provide daily phone and function support.

Minimum Requirements
  • High school diploma or equivalent. Bachelor’s degree preferred.
  • 1 to 3 years customer service experience.
  • 1 to 3 years workforce management experience using WFM software. NICE WFM (IEX) scheduling system experience preferred.
  • 1 to 3 years Microsoft Excel experience with intermediate knowledge of formula definitions along with data analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level and forecast accuracy).
  • Desire to participate in an active, hands-on work environment.
  • Highly organized with strong written and verbal communication skills.

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.