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IT Support

Job ID:2803BR
Location:Edmonton, AB, Canada

IT Support

Edmonton Branch
11504 - 186 Street NW. Edmonton, AB T5S 0J1

Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Hours: Monday through Friday, 8:30 AM to 5 PM

Position Responsibilities
  • Respond and resolve user support requests.
  • Log time and problem resolutions into ticket system.
  • Maintain inventory, perform audits and manage equipment check-in process.
  • Manage user accounts and permissions.
  • Deploy new hardware and software and perform maintenance on existing equipment.
  • Work with management to ensure maximum availability of all systems within the Business Unit.
  • Research solutions to new problems and better solutions to existing problems.
  • Participate in planning and implementing large scale projects.
  • Perform basic maintenance for network servers.
  • Create and maintain documentation of various systems and software programs.

Minimum Requirements
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Understanding of Microsoft Windows technology, Group Policy, Microsoft Active Directory, administration, user accounts and internet e-mail preferred.
  • General understanding and interest in basic networking, remote communications, working with software, hardware and other infra systems.
  • Ability to install and maintain laser printers and computers.
  • Excellent communication, time management and problem solving skills.
  • Ability to occasionally work after hours or weekends.
  • Required to provide on-call support on a rotational basis.
  • Ability to lift up to 50 lbs.

Benefits
  • Extended medical and health coverage that includes medical, dental and vision.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match.
  • Paid holidays and generous paid time-off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • Reimbursements for fitness memberships.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

Uline is an Equal Opportunity Employer
Uline is a drug-free workplace.


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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.