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Customer Service Representative
Customer Service Representative
Job ID:3036BR
Location:Milton, ON, Canada
Customer Service Representative
From $22 to $26 per hour
Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1
From $22 to $26 per hour
Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1
Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.
Available Shifts:
Monday - Friday, 10:30 AM to 7 PM
Tuesday - Saturday, 8 AM to 4:30 PM
Sunday - Thursday, 8 AM to 4 PM
Position Responsibilities
- Guide and process customer orders in a fast-paced environment using world-class technology.
- Communicate with customers via phone, email and chat.
- Help customers navigate Uline's website and place orders online.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Work with Uline's internal departments to meet our customers' needs.
- Help resolve product returns, respond to shipping inquiries and answer order status questions.
- Submit quotes for large quantity orders and custom items.
Minimum Requirements
- Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast paced environment with coaching support.
- Dedicated to excellent attendance.
- Available for 4 weeks of training, Monday – Friday, 8:30 AM to 5 PM.
Benefits
- Extended medical and health coverage that includes medical, dental and vision.
- Basic life insurance, disability and wellness programs.
- RRSP with 5% employer match.
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Scholarship program for children of employees.
Employee Perks
- On-site café and outdoor patio.
- First class fitness center.
- Numerous employee appreciation events throughout the year.
- Opportunities for community involvement.
About Uline
Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.
Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
Uline is an Equal Opportunity Employer
Uline is a drug-free workplace.
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