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IT Support Specialist - Overnights

Job ID:3436BR
Location:Pleasant Prairie, Wisconsin

IT Support Specialist - Overnights
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Job Hours: Wednesday - Saturday, 7 PM to 5:30 AM
  • Create and route incident tickets to document issues and notify appropriate support groups for processing.
  • Provide Level 1 support and troubleshooting of computer hardware and software issues.
  • Perform operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
  • Perform user account set up, security maintenance and systems monitoring.
  • Coordinate support team escalations and alert communications during major incidents.
  • Provide incident and problem management.

Minimum Requirements
  • High school diploma or equivalent.
  • 2+ years IT support specialist (help desk) and data center operator experience.
  • Strong troubleshooting and analysis of AS400, Lotus Notes, Windows network printing, Windows 7, Windows 10 and Active Directory.
  • Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
  • Excellent problem solving, communication and customer service skills.
  • Solid understanding of basic networking fundamentals.
  • Ability to work independently with minimal day-to-day instructions.
  • Flexibility to work weekdays, evenings and weekends.
  • Available for 4 weeks of training and orientation, Monday – Friday, 8:30 AM to 5 PM.

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.