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Customer Service Representative

Job ID:3689BR
Location:Mexicali, BC, Mexico

Customer Service Representative

Mexicali Branch
Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800
Complejo Tecnológico Nicoya
Mexicali, B.C. Mexico 21607

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Weekday and weekend shifts available.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements
  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Bilingual (English / Spanish) - 100% in both verbal and written forms.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Company-paid professional development classes, in-house speaker sessions, workshops, industry seminars and conventions.
  • Tuition Assistance Program that covers professional continuing education.
  • Scholarship program for children of employees.
  • Charitable donation-matching program to support your favorite charity.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.