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Backorder Department Manager

Job ID:3781BR
Location:Pleasant Prairie, Wisconsin

Backorder Department Manager
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

At Uline, our products are always in stock and ready to ship from each of our branches. If stock becomes an issue, the Backorder Team determines the solution.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Train, develop and monitor branch specialists. Review current policies, important issues and customer orders.
  • Create, maintain and update weekly reports.
  • Monitor backorder processing to ensure quality metrics are met.
  • Review and research errors and take appropriate action.
  • Review and audit daily unshipped order report to ensure operations are running smoothly and report findings to branch and corporate leadership.
  • Conduct meetings with branch employees and buyers.
  • Conduct quarterly audits of the branches for executive leadership.
  • Provide backorder queue assistance during high-volume intervals.

Minimum Requirements
  • Bachelor's degree.
  • 3+ years customer service experience.
  • 2+ years leadership experience.
  • Strong attention to detail.
  • Available for travel to Uline's domestic and international branches.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled

#LI-JF1
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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.