Service Desk Technician
Service Desk Technician
Job ID:4737BR
Location:Pleasant Prairie, Wisconsin
Service Desk Technician
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
Position Responsibilities
- Create and route incident tickets to document issues and notify appropriate support groups for processing.
- Provide Level 1 support and troubleshooting of computer hardware and software issues.
- Perform operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
- Perform user account set up, security maintenance and systems monitoring.
- Coordinate support team escalations and alert communications during major incidents.
- Provide incident and problem management.
Minimum Requirements
- High school diploma or equivalent.
- 2+ years help desk support and data center operator experience.
- Strong troubleshooting and analysis of AS400, Windows network printing, Windows 7, Windows 10 and Active Directory.
- Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
Benefits
- Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Bonus programs include annual performance, sales goals and profit sharing.
- Scholarship program for children of employees.
Employee Perks
- On-site café with executive chefs and seasonal dinner-to-go options.
- First-class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.
- Numerous employee appreciation events throughout the year.
- Professional development classes and monthly in-house speakers.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.
Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.
Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
EEO/AA Employer/Vet/Disabled
#LI-SR1
#CORP
