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Systems Technician Lead

Job ID:5329BR
Location:Mexicali, BC, Mexico

Systems Technician Lead

Mexicali Branch
Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800
Complejo Tecnológico Nicoya
Mexicali, B.C. Mexico 21607

As an essential business, we supply companies and organizations with the products they need to serve customers and keep operations running. The health and safety of Uline employees continue to be our top priority, and we have implemented numerous changes to our normal operating policies in response to COVID-19.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Act as the primary coordinator of daily branch IT operations.
  • Prioritize, schedule and oversee local projects involving IT-related systems and software.
  • Participate in daily user and equipment support, and act as senior-level escalation point person for complex requests.
  • Develop and document troubleshooting and operational procedures.
  • Work with local Facilities team and third-party vendors to support IT and infrastructure systems, including network / server equipment, battery backup units and power / data cabling.
  • Coordinate and direct work of other local technicians in accordance with branch and corporate priorities.
  • Schedule and participate in on-call support rotation alongside other local technicians.
  • Conduct regular team meetings to review, prioritize and troubleshoot weekly operational issues.
  • Hold periodic meetings with local tech staff to provide performance feedback, coaching and technical direction.
  • Participate in annual review process and delivery.
  • Review and create regular reports on system and technician metrics.
  • Train and mentor local technicians on both technical and cultural aspects of the IT support role.

Minimum Requirements
  • Bilingual (English / Spanish) - 100% in both verbal and written forms.
  • High school diploma or equivalent. Bachelor's degree preferred.
  • 5+ years of hardware and software support experience.
  • Scripting experience a plus.
  • Available for travel 20% of the time to Uline's Mexico, U.S. and Canada locations.
  • Excellent verbal and written communication skills.
  • Proven ability to quickly learn and support new systems.
  • Ability to lift and/or move up to 50 lbs.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Company-paid professional development classes, in-house speaker sessions, workshops, industry seminars and conventions.
  • Tuition Assistance Program that covers professional continuing education.
  • Scholarship program for children of employees.
  • Charitable donation-matching program to support your favorite charity.
  • Best-in-class, clean, modern facilities.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled


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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.