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Operations Analyst - Customer Service

Job ID:5442BR
Location:Pleasant Prairie, Wisconsin

Operations Analyst - Customer Service
Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

Position Responsibilities
  • Provide reporting, business intelligence and insights on Contact Center operations to inform leadership on business decisions.
  • Pull, validate, collate and analyze data from multiple systems, including the Customer Service data warehouse, phone and workforce management systems, AS400 and relational databases.
  • Create and execute Microsoft SQL queries or Power BI dashboards for performance, statistical and ad hoc reporting needs.
  • Leverage data to deliver analysis, including observations, visuals, charts and graphs.
  • Translate data findings into clearly written, actionable recommendations for upper management based on analysis.

Minimum Requirements
  • Bachelor's degree.
  • 3+ years analyst experience.
  • Strong understanding of Microsoft Office (Excel, Word, Access) and SQL.
  • Experience with Power BI and/or data visual techniques a plus.
  • Detail-oriented with advanced data and statistical analysis skills.

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.