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Director of Customer Service

Job ID:R2101355
Location:Kenosha, Wisconsin

Director of Customer Service

Kenosha Branch
12355 Uline Way, Kenosha, WI 53144


Challenge yourself and achieve greatness at a company renowned for stellar customer service. The Director of Customer Service guides and develops a professional team of customer service representatives, leading them as they continue Uline’s relentless commitment to its customers. This position reports to the Vice President of Customer Service.
 
Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Direct the daily operations of Uline’s Customer Service area.

  • Oversee the analysis of reports, audits and project quotas, identifying problems and improving procedures and standards.

  • Communicate procedures and policies to Uline’s branches across North America.

  • Oversee and manage capital and operating budgets.

  • Build relationships with IT, Recruiting, Executive Operations and branch managers.


Minimum Requirements

  • Bachelor's degree. Major in business or related field preferred.

  • 7+ years of customer service leadership experience.

  • Excellent problem-solving and analytical skills.

  • Available for travel to branch and international locations.


Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.


EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.