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Customer Service Management Trainee

Job ID:R220490
Location:Monterrey, Nuevo León, Mexico

Customer Service Management Trainee

Starting at $34,200 pesos per month

Monterrey Branch
Carr. Miguel Aleman KM 21 #6
Prologis Park Apodaca
Apodaca, N.L. Mexico 66627

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Training Hours:  Monday - Friday, 8:30 AM to 5 PM

Various shifts available with set schedules.

Position Responsibilities

  • Manage and lead a team of customer service reps on a daily basis. 

  • Participate in a rotational training program covering all aspects of customer service management. 

  • Set goals and provide mentoring / coaching. 

  • Perform quality monitoring on team members and provide feedback. 

  • Audit department processes and identify areas for improvement. 

  • Assist in the recruiting process to fill customer service positions.


Minimum Requirements

  • High school diploma or equivalent required.  Bachelor's degree preferred.

  • Bilingual (English / Spanish) - 100% in both verbal and written forms.

  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking. 

  • Strong track record of customer-focused service and attention to detail. 

  • Prior leadership / management experience is a plus. 


Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • Savings fund with employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.