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eCommerce Operations Analyst

Job ID:R222213
Location:Pleasant Prairie, Wisconsin

eCommerce Operations Analyst

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

As one of the largest e-commerce websites in the country, uline.com provides a vital service that millions of users depend on. Our e-commerce team puts a lot of heart into making it the easiest website to navigate and place orders.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Support daily operations of web and mobile eCommerce channels.

  • Seek out operational trends and potential issues that may have resulted from past code changes by monitoring site performance.

  • Monitor site in test environments - defining site performance guidelines (page load, response time) for new development.

  • Serve as the point person for production issues and escalations working with customer comments group to identify.

  • Coordinate and support eCommerce team’s third-party partner tools including Dynatrace, Tealeaf, Adobe, Akamai and AEM.

  • Define, refine and report on key operational measurements including application performance.

  • Montior APM (Application Performance Management) scripts used to assess web performance and ensure site reliability.

  • Analyze, troubleshoot and report on user site interactions through IBM Tealeaf tool.  

  • Identify, investigate, analyze and provide recommendations on industry leaders and future third-party partners.

  • Collect and update critical performance metrics from third-party tools for communication to eCommerce business partners.

  • Partner with IT and Business Analyst groups on eCommerce operation tasks and topics.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years in eCommerce, quality assurance or a related field.

  • Prior experience and / or knowledge in Quality Assurance, Application Performance Management, Customer Experience Management preferred.

  • Strategic and tactical business skills and a passion for using tools to drive better decision-making.

Benefits

  • Complete insurance coverage includes medical, dental, vision and more.401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.