Collections Supervisor
Collections Supervisor
Job ID:R222836
Location:Apodaca, Nuevo León, Mexico
Collections Supervisor
Monterrey Branch
Carr. Miguel Aleman KM 21 #6
Prologis Park Apodaca
Apodaca, N.L. Mexico 66627
At Uline, Finance isn’t just about the numbers; it’s about supporting the entire business.
Position Responsibilities
Supervise the day-to-day activities of Uline's Monterrey Collections group.
Actively coach and develop Collections Team Leads / Specialists and ensure all deadlines are met.
Work with customers to determine reasons for overdue payments.
Call on customers with past due balances as needed.
Release 20+ orders daily. Provide queue support and take incoming calls as needed.
Handle escalated “manager” calls regarding issues with customers on “credit hold”.
Write and review department memos.
Complete mid and year-end reviews for direct reports.
Perform informal audits and act as an employee resource.
Schedule and / or host training classes.
Resolve escalated customer concerns while providing a positive customer experience.
Maintain and improve personal and team performance.
Minimum Requirements
Bilingual - 100% fluent in both English and Spanish (read, speak, write).
Bachelor's degree.
3+ years supervisory experience.
Microsoft Office skills.
Excellent negotiation and communication skills
Benefits
Complete insurance coverage that includes medical, dental, vision and more.
Savings fund with employer match.
Paid holidays and generous paid time off.
Bonus programs include annual performance, sales goals and profit sharing.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!