Collections Supervisor

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

At Uline, Finance isn’t just about the numbers; it’s about supporting the entire business.

Position Responsibilities

• Supervise the day-to-day activities of Uline's Monterrey Collections group.

• Actively coach and develop Collections Team Leads / Specialists and ensure all deadlines are met.

• Work with customers to determine reasons for overdue payments.

• Call on customers with past due balances as needed.

• Release 20+ orders daily. Provide queue support and take incoming calls as needed.

• Handle escalated “manager” calls regarding issues with customers on “credit hold”.

• Write and review department memos.

• Complete mid and year-end reviews for direct reports.

• Perform informal audits and act as an employee resource.

• Schedule and / or host training classes.

• Resolve escalated customer concerns while providing a positive customer experience.

• Maintain and improve personal and team performance.

Minimum Requirements

• Bilingual - 100% fluent in both English and Spanish (read, speak, write).

• Bachelor's degree.

• 3+ years supervisory experience.

• Microsoft Office skills.

• Excellent negotiation and communication skills

Benefits

• Complete insurance coverage that includes medical, dental, vision and more.

• Savings fund with employer match.

• Paid holidays and generous paid time off.

• Bonus programs include annual performance, sales goals and profit sharing.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!