Back To Search Results

Collections Supervisor

Job ID:R222836
Location:Apodaca, Nuevo León, Mexico

Collections Supervisor

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

At Uline, Finance isn’t just about the numbers; it’s about supporting the entire business.

Position Responsibilities

  • Supervise the day-to-day activities of Uline's Monterrey Collections group.

  • Actively coach and develop Collections Team Leads / Specialists and ensure all deadlines are met.

  • Work with customers to determine reasons for overdue payments.

  • Call on customers with past due balances as needed.

  • Release 20+ orders daily. Provide queue support and take incoming calls as needed.

  • Handle escalated “manager” calls regarding issues with customers on “credit hold”.

  • Write and review department memos.

  • Complete mid and year-end reviews for direct reports.

  • Perform informal audits and act as an employee resource.

  • Schedule and / or host training classes.

  • Resolve escalated customer concerns while providing a positive customer experience.

  • Maintain and improve personal and team performance.

Minimum Requirements

  • Bilingual - 100% fluent in both English and Spanish (read, speak, write).

  • Bachelor's degree.

  • 3+ years supervisory experience.

  • Microsoft Office skills.

  • Excellent negotiation and communication skills

Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • Savings fund with employer match.

  • Paid holidays and generous paid time off.

  • Bonus programs include annual performance, sales goals and profit sharing.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

NOCBPOST

#LI-DR1

(#IN-MTYOF)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Back To Search Results

WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.