• Customer Service Representative

Location: 700 Uline Way, Allentown, PA 18106

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Customer Service Representative
Position Responsibilities / Minimum Requirements

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find best possible solutions.

• Help customers navigate Uline's website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment.​

Benefits

• Complete insurance coverage that includes medical, dental, vision and more.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center.

• Beautifully maintained walking trails.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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