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Customer Service Representative

Job ID:R232098
Location:Allentown, Pennsylvania

Customer Service Representative

From $22 to $26 per hour

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106

Customer Service is the heartbeat of Uline. As a Pennsylvania Branch representative, you’ll play an essential role in the best-in-class experience Uline customers love and appreciate. Join us on-site in our collaborative call center to network and grow your career.

Hours: 24/7 operation – Various on-site shifts available.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Why Customer Service at Uline?

  • Learn: Four weeks of onboarding will empower you to confidently connect with customers through core skills like critical thinking, decision-making and communication.

  • Develop: Our peer mentorship program helps you succeed early in your career. You can later leverage those skills to become a new rep trainer.  

  • Grow: Build the foundation to advance within Customer Service or to work in other departments within our growing company.

Position Responsibilities

  • Guide and process customer orders and inquiries in a collaborative call center using world-class technology.

  • Communicate with customers via phone, email and chat.

  • Help customers navigate Uline's website and online ordering.

  • Become a product expert! We’ll equip you to answer product, pricing, availability and shipping questions quickly and confidently.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Prior customer service experience is a plus, but if you want to provide the best experience for our customers, we’ll train you!

  • Thrive in a fast-paced environment.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs. 

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.