Customer Service Management Trainee
Customer Service Management Trainee
Job ID:R235655
Location:Monterrey, Nuevo León, Mexico
Customer Service Management Trainee
Pay from $35,000 pesos per month to $39,000 pesos per month
Monterrey Branch
Carr. Miguel Aleman KM 21 #6
Prologis Park Apodaca
Apodaca, N.L. Mexico 66627
Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.
Hours: 24/7 operation - Various shifts available with set schedules.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities
Manage and lead a team of customer service reps on a daily basis.
Participate in a rotational training program covering all aspects of customer service management.
Set goals and provide mentoring / coaching.
Perform quality monitoring on team members and provide feedback.
Audit department processes and identify areas for improvement.
Assist in the recruiting process to fill customer service positions.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Bilingual (English / Spanish) - 100% in both verbal and written forms.
Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
Strong track record of customer-focused service and attention to detail.
Prior leadership / management experience is a plus.
Benefits
Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
Savings fund with employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!