• Call and email customers to collect and organize data around their purchasing experience.

• Analyze and report customer research to provide insights and recommendations on service and advertising improvements for management.

• Work closely with our Sales and Customer Service teams by communicating customer needs and proposing follow-up customer outreach.

• Monitor Uline and its competitors on digital platforms and report upon trends related to sentiment, service issues and overall brand awareness.

Minimum Requirements

• Bachelor’s degree.

• 3+ years of experience in a customer service or sales environment.

• Proficient in Microsoft Office Excel and Access.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• On-site café with executive chefs and seasonal dinner-to-go options.

• First-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.