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Workforce Operations Manager

Job ID:R241016
Location:Kenosha, Wisconsin

Workforce Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Operations Manager, you will keep the pulse on the team that delivers a legendary experience our customers love and expect. Oversee Workforce / WFM operations including guiding a team, evaluating effectiveness and communicating standards for our growing North American company!

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage the Workforce Management team, providing coaching, development and performance management.

  • Assist in the development and execution of the workforce strategy in alignment with operational goals.

  • Analyze reports and data to evaluate operational effectiveness including identifying strengths and process improvement opportunities.

  • Support and communicate the long-term strategic vision of workforce management across multiple contact center locations.

  • Work with customer service leaders to enhance communication and adherence to WFM processes across our 13 North American branches.

Minimum Requirements

  • Bachelor’s degree.

  • 3+ years of operations or customer service leadership experience in coaching, developing and motivating a team.

  • 3+ years of experience using workforce management (WFM) scheduling software. NICE WFM (IEX) system experience preferred.

  • Ability to evaluate data to identify trends.

  • Excellent problem-solving, organizational and communication skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.