Customer Service Hiring Event

Pay from $23 to $35 per hour with significant growth and earning potential!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Join a customer service team that delivers a legendary experience customers love - sign up for your interview at Uline’s upcoming hiring event!

Recognized on Forbes list of America's Best Large Employers three years in a row!

Registration is preferred, but walk-ins are welcome.

Date: Thursday, October 9th, from 2 PM - 6 PM.

Location: 12354 Uline Way, Kenosha, WI 53144

Positions:

• Customer Service Representative

• Customer Service Representative - Bilingual (Spanish)

• Customer Service Representative - Overnights

• Customer Service Team Lead

• Customer Service Team Lead - Bilingual (Spanish)

• Customer Service Management Trainee

24/7 operation - Various on-site shifts available.

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Customer Service Representative

Pay from $24 to $29 per hour (Includes $2 Shift Differential)

Bilingual - Pay from $23 to $28 per hour

Overnights - Pay from $26 to $33 per hour (Includes $4 Shift Differential)

Position Responsibilities / Minimum Requirements

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

• For Bilingual (Spanish) role - fluent in both verbal and written forms.

Customer Service Team Lead

Pay from $28 to $35 per hour

Position Responsibilities / Minimum Requirements

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

• Handle escalated customer issues and provide weekly support for customer interactions.

• High School diploma or equivalent required. Bachelor’s degree preferred.

• 3+ years of customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

• For Bilingual (Spanish) role - fluent in both verbal and written forms.

Customer Service Management Trainee

Pay from $25 to $30 per hour

Position Responsibilities / Minimum Requirements

• Master all aspects of customer service management through a comprehensive hands-on training program.

• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

• Review department procedures and standards to identify areas for improvement.

• Bachelor’s degree.

• Strong track record of customer-focused service, teamwork and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!