Senior Customer Service Manager

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities 

• Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations.

• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

• Recruit, retain and motivate staff to ensure the highest levels of customer service.

• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.

• 5+ years of experience in customer service operations and or management.

• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!