Customer Service Hiring Event

Pay from $26 to $38 per hour with significant growth and earning potential!

Better career opportunities are calling - with Uline’s Customer Service team! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love - sign up for the opportunity to interview at Uline’s upcoming hiring event!

Date: Thursday, May 7th

Time: 2 PM to 5 PM

Positions: 

• Customer Service Representative - English and Bilingual Spanish Openings Available!

• Customer Service Representative - Overnights

• Customer Service Team Lead - English and Bilingual Spanish Openings Available!

• Customer Service Management Trainee

Location: 12354 Uline Way, Kenosha, WI 53144

Recognized on Forbes list of America's Best Large Employers four years in a row!

Registration is preferred, but walk-ins are welcome.

24/7 operation - Various shifts available with set schedules.

Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies.

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Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Customer Service Representative

English - From $27 to $32 per hour - includes $2 shift differential.

Bilingual Spanish - From $26 to $30 per hour - must be fluent in verbal and written forms.

Overnights - From $29 to $34 per hour

Position Responsibilities / Minimum Requirements

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Customer Service Team Lead

From $33 to $38 per hour

Position Responsibilities / Minimum Requirements

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

• Handle escalated customer issues and provide weekly support for customer interactions.

• High School diploma or equivalent required. Bachelor’s degree preferred.

• 3+ years of customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

• Effective communication skills.

Customer Service Management Trainee

From $29 to $34 per hour

Position Responsibilities / Minimum Requirements

• Master all aspects of customer service management through a comprehensive hands-on training program.

• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

• Review department procedures and standards to identify areas for improvement.

• Bachelor’s degree.

• Strong track record of customer-focused service, teamwork and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!