• Manage an assigned portfolio of customer accounts across our U.S. and Mexico locations, building relationships via phone and email.

• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.

• Maintain accurate account records, documenting collection activity and customer interactions.

• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.

• Identify opportunities to improve processes and enhance the customer experience.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• 1+ years of collections, accounts receivable or customer service experience preferred.

• Working knowledge of Microsoft Word and Excel.

• Strong communication skills with a customer-focused, solution-oriented mindset.

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

• Available for travel to Uline’s North American locations.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks 

• On-site café and first-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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