Customer Service Operations Assistant

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you’ll help streamline processes and provide vital support to enhance Customer Service operations.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities 

• Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.

• Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.

• Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.

• Manage holiday calendars and systems, ensuring accuracy and timeliness.

• Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• 2+ years of customer service experience. Prior leadership experience is preferred.

• Proficiency in Microsoft Office.

• Strong communication, organizational and time management skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. 

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!