• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.

• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.

• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.

• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.

• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• 2+ years of forecasting experience. Experience with workforce management scheduling software preferred.

• 3+ years of Excel experience with strong knowledge of formula definitions.

• Detail-oriented with strong problem-solving, analytical and time-management skills.

Benefits

• Complete health, dental and vision coverage and 401(k) with 6% match starting day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. 

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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