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Customer Service Department Manager

Job ID:4484BR
Location:Kenosha, Wisconsin

Customer Service Department Manager
Starting from $75,000 to $85,000 per year
Annual bonuses over $7,000 paid in December 2021


Kenosha Branch
12355 Uline Way, Kenosha, WI 53144

As an essential business, we supply companies and organizations with the products they need to serve customers and keep operations running. The health and safety of Uline employees continue to be our top priority, and we have implemented numerous changes to our normal operating policies in response to COVID-19.

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Manage daily operations of some departments in Customer Service.
  • Assist in setting and monitoring performance standards and quality.
  • Work with Operations and Workforce Management to determine staff hours and number of personnel required.
  • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.
  • Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.
  • Audit phone, email, chat and other customer interactions.
  • Partner with other departments to ensure customer needs are met.
  • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.
  • Perform process audits to ensure adherence to procedures and recommend process improvements.
  • Handle escalated customer issues and provide weekly function support for customer interactions.

Minimum Requirements
  • Bachelor's degree.
  • 3 to 5 years customer service management experience.
  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Tuition reimbursement.
  • Career advancement opportunities.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.
  • Voluntary opportunities for overtime.
  • Scholarship program for children of employees.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 37,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.