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Customer Service Hiring Event - $2,000 Sign-on Bonus

Job ID:5675BR
Location:Hudson, Wisconsin

Customer Service Hiring Event
From $20 to $30 per hour
$2,000 Sign-on Bonus - Start by 11/1

Date: Saturday, September 18, 8 AM - 11 AM

Positions: Customer Service Representative / Customer Service Team Lead / Customer Service Leadership Trainee

Location: 3325 Heiser St, Hudson, WI 54016

Thanks to the success of our recent hiring events, Uline will be hosting another socially distant, in-person interview event for customer service positions. All interviews will follow CDC and local guidelines.

Registration is strongly encouraged to secure an interview time slot.

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Customer Service Representative
From $20 to $25 per hour
Position Responsibilities / Minimum Requirements
  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.

Customer Service Team Lead
From $22 to $30 per hour
Position Responsibilities / Minimum Requirements
  • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
  • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
  • Evaluate quality, track results and provide coaching for increased success.
  • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
  • Complete performance reviews and assist with interviewing process for new Customer Service hires.
  • Train reps to understand policies, procedures and products.
  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.

Customer Service Leadership Trainee
From $20 to $25 per hour
Position Responsibilities / Minimum Requirements
  • Manage and lead a team of customer service reps on a daily basis.
  • Participate in a rotational training program covering all aspects of customer service management.
  • Set goals and provide mentoring / coaching.
  • Perform quality monitoring on team members and provide feedback.
  • Audit department processes and identify areas for improvement.
  • Assist in the recruiting process to fill customer service positions.
  • Bachelor's degree.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer-focused service and attention to detail.
  • Prior leadership / management experience is a plus.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Tuition reimbursement.
  • Career advancement opportunities.
Employee Perks
  • First-class fitness center with sauna.
  • Beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.
  • Voluntary opportunities for overtime.
  • Scholarship program for children of employees.

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.