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Instructional Designer - Customer Service

Job ID:R230555
Location:Kenosha, Wisconsin

Instructional Designer - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities 

  • Design and develop learning solutions and training programs (classroom, eLearning, video) for Uline's Customer Service team.

  • Diagnose learning needs and develop high-quality materials (eLearning tools, facilitation materials, participant guides, job aids, video).

  • Measure effectiveness of training programs.

  • Test and problem-solve functionality requests. 

  • Distill complex ideas into appealing visual graphics and stories using creativity and clear, concise, simple copywriting.

  • Track the latest trends in instructional design and technologies.

  • Identify and develop new procedures and techniques to improve training and operational effectiveness. Create standards for consistent delivery.

  • Provide facilitation support as needed.

Minimum Requirements

  • Bachelor's degree in instructional design, instructional technology, adult education or related field.

  • 3+ years experience as an instructional designer.

  • 3+ years experience in the customer service industry preferred.

  • Mastery of eLearning tools; Articulate Storyline preferred.

  • Experience with rapid-authoring tools, such as Articulate Rise, audio and video editing tools and workflows.

  • Strong communication and interpersonal skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.