• Direct the operations of Uline’s Customer Service department, analyzing performance to identify opportunities to improve procedures and standards.

• Oversee Customer Service Administrative Support Operations.

• Champion a quality customer service experience by establishing performance metrics for reps and department-wide service level requirements.

• Communicate procedures and policies to Uline’s branches across North America.

• Build relationships within the customer service team and act as a liaison to other departments.

• Lead and develop the corporate team to improve performance by setting clear performance measures.

Minimum Requirements

• Bachelor's degree. Major in business or related field preferred.

• 7+ years of experience leading high-performance customer service teams.

• Excellent problem-solving and analytical skills.

• Available for travel to branch and international locations.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• First-class fitness center.

• Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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