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Director of Customer Service

Job ID:R232873
Location:Kenosha, Wisconsin

Director of Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer-focused. That’s what makes Uline’s customer service legendary! Help us continue that legacy as Director of Customer Service, guiding and developing our professional team of customer service representatives to deliver the exceptional experience our customers love.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Direct the operations of Uline’s Customer Service department, analyzing performance to identify opportunities to improve procedures and standards.

  • Oversee Customer Service Administrative Support Operations.

  • Champion a quality customer service experience by establishing performance metrics for reps and department-wide service level requirements.

  • Communicate procedures and policies to Uline’s branches across North America.

  • Build relationships within the customer service team and act as a liaison to other departments.

  • Lead and develop the corporate team to improve performance by setting clear performance measures.

Minimum Requirements

  • Bachelor's degree. Major in business or related field preferred.

  • 7+ years of experience leading high-performance customer service teams.

  • Excellent problem-solving and analytical skills.

  • Available for travel to branch and international locations.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.