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Collections Team Lead

Job ID:R233264
Location:Pleasant Prairie, Wisconsin

Collections Team Lead

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

With a long history as a stable employer, we are looking for candidates with strong collections experience to join our team. As a Collections Team Lead, you will manage and grow a dedicated team of Collections / Accounts Receivable Specialists on a daily basis.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Manage a team of Accounts Receivable (AR) Associates / Specialists and onboard new talent.

  • Develop the team through mentoring and coaching.

  • Perform quality auditing and monitoring on team members and provide feedback.

  • Handle escalated customer issues and provide the team with strategies to reduce Accounts Receivable (AR) aging.

Minimum Requirements

  • High school degree or equivalent required. Bachelor’s degree preferred.

  • 2+ years’ experience in a Collections or Call Center environment. Leadership experience a plus.

  • Strong track record of customer-focused service and attention to detail.

  • Strong written and verbal communication skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled 




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.