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Senior Operations Analyst - Customer Service

Job ID:R233381
Location:Kenosha, Wisconsin

Senior Operations Analyst - Customer Service

Kenosha Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. As a Senior Operations Analyst, you’ll examine contact center data to identify and deliver key insights to inform our continued mission to deliver an excellent experience for our customers.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities 

  • Collect and review data from multiple Customer Service systems / databases to deliver observations and make recommendations on process improvements.

  • Create and execute SQL queries or Power BI dashboards for performance, statistical and other reporting needs. 

  • Provide technical and business knowledge support to the Customer Service team.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years data mining / analysis experience.

  • In-depth knowledge of SQL and Microsoft Excel and Word.

  • Experience with Power BI and / or data visual techniques.

  • Strong analytical skills and attention to detail.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs. 

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline. 

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled 




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.