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Customer Service Department Manager

Job ID:R240242
Location:Irving, Texas

Customer Service Department Manager

Pay from $80,000 to $90,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Hours: Monday - Friday, 9 AM to 6 PM.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

  • Manage daily operations of some departments in Customer Service.

  • Assist in setting and monitoring performance standards and quality.

  • Work with Operations and Workforce Management to determine staff hours and number of personnel required.

  • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.

  • Coach and develop Team Leads and / or Trainers to ensure customer service excellence and a strong company culture.

  • Audit phone, email, chat and other customer interactions.

  • Partner with other departments to ensure customer needs are met.

  • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.

Minimum Requirements

  • Bachelor's degree.

  • 3 to 5 years customer service management experience.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

  • Beautifully maintained walking paths.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.