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Workforce Operations Manager

Job ID:R244115
Location:Kenosha, Wisconsin


Workforce Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Operations Manager, you will keep a pulse on team staffing to deliver a legendary experience our customers love and expect. Oversee WFM operations including guiding our team, evaluating effectiveness and communicating standards for our growing North American company!

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Lead the Workforce Management team by coaching, training and managing staff performance.

  • Review reports and data to see how well things are working and find ways to make them better.

  • Help spread the big picture plan for managing our staff across different call centers.

  • Work with customer service leaders to improve how we communicate and follow WFM procedures at our 13 branches in North America.

Minimum Requirements

  • Bachelor’s degree.

  • 3+ years of operations or customer service leadership experience in coaching, developing and motivating a team.

  • Experience using workforce management (WFM) scheduling software.

  • Ability to evaluate data to identify trends.

  • Excellent problem-solving, organizational and communication skills.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.