Instructional Designer - Customer Service
Instructional Designer - Customer Service
Job ID:R246988
Location:Kenosha, Wisconsin
Instructional Designer - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you'll design and develop learning solutions and training programs to empower our people to deliver legendary service.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.
Collaborate with leadership to identify learning needs and to create learner-focused content.
Create standards for consistent training delivery and measure program effectiveness.
Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.
Minimum Requirements
Bachelor's degree in instructional design or technology, education or a related field.
Experience with rapid-authoring, audio and video editing tools and workflows.
Strong communication and interpersonal skills.
3+ years of experience in the customer service industry preferred.
Benefits
Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!