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Customer Service Leadership Trainee

Job ID:2655BR
Location:Hudson, Wisconsin

Customer Service Leadership Trainee
From $20 to $25 per hour

Minnesota Branch
3325 Heiser St., Hudson, WI 54016

In this role you will work in Uline's state-of-the-art Contact Center, learning how to manage and mentor a team of customer service representatives. Our employees are passionate about providing impeccable service. We worry about the details and solve problems so our customers don't have to.

Uline will invest in your success through a comprehensive leadership training program, side-by-side sessions with experienced managers, access to a supportive leadership team and continuous product and procedure training. We empower you to make decisions so customers are taken care of quickly and accurately.

Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Uline is the company for you.

AVAILABLE SHIFTS:
Monday - Friday, 10:30 AM to 7 PM

POSITION RESPONSIBILITIES
  • Manage a team of customer service reps on a daily basis.
  • Participate in a rotational training program covering all aspects of customer service.
  • Set goals and provide mentoring / coaching.
  • Perform quality monitoring on team members and provide feedback.
  • Audit department processes and identify areas for improvement.
  • Assist in the recruiting process to fill customer service positions.

MINIMUM REQUIREMENTS
  • Bachelor's degree.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer focused service and attention to detail.
  • Prior leadership experience is a plus.

THERE'S NO LIMIT TO WHAT YOU CAN ACCOMPLISH!

We're growing fast and looking for future leaders and problem-solvers that are ready to grow with us. If you have a passion for what you do then we'll provide the tools you need for success. Plus, fantastic benefits and a variety of perks create an outstanding work environment for all our employees.

BENEFITS
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs include annual performance, sales goals and profit sharing.
  • Company-paid professional development classes, in-house speaker sessions and workshops.
  • Tuition Assistance Program that covers professional continuing education.
  • Scholarship program for children of employees.
  • Charitable donation matching program to support your favorite charity.

EMPLOYEE PERKS
  • First class fitness center with sauna.
  • Beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

ABOUT ULINE

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel Uline's incredible growth. This is a great time to join Uline.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.


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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.